Lloyds Kitchens and Bedrooms are committed to protecting and respecting your privacy. For the purposes of data protection legislation we will process your personal data in accordance with the General Data Protection Regulation which relate to the processing of personal data. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
Website
We will collect and process personal data about you following your completion of the ‘contact form’ on our website. We will collect details such as your name, email address and telephone number so we can contact you about the services you have requested and respond to your enquiry;
Customers
We will collect details such as your name, address, telephone number and email address when you order goods or services from us in one of our showrooms or over the phone. We will use this information to process your order, comply with our contractual obligations. We may also collect contact details from you relating to a third party we may contact (with your consent) to discuss an order which you have placed.
In order to perform our contract with you, we may also need to share personal data with third parties such as, suppliers and installers, in order to assist in the delivery and performance of the goods and services you have ordered.
We may also publish your feedback on our Website (subject to obtaining your prior consent where necessary).
Legal basis for processing your personal data
We will only use your personal data where the law allows us to. Most commonly, we will use your personal data for performance of a contract we enter into with you, where necessary for compliance with a legal or regulatory obligation we are subject to.
Disclosure of personal data to third parties
As well as set out elsewhere in this policy, we may disclose your information to the staff members and third party suppliers in order to facilitate the provision of goods or services to you. Our professional advisers including consultants, legal advisors, bankers and insurers; and HM Revenue and Customs, regulators and other authorities who require reporting of processing activities in certain circumstances;We will not sell or distribute personal data to other organisations without you approval.
Data security
Information you provide to us is shared on our secure servers. We have implemented appropriate physical, technical and organisational measures designed to secure your information against accidental loss and unauthorised access, use, alteration or disclosure. In addition, we limit access to personal data to those employees, agents, contractors and other third parties that have a legitimate business need for such access.
Access to, updating, deleting and restricting use of personal data
It is important that the personal data we hold about you is accurate and current. Please keep us informed if the personal data we hold about you changes.
Data protection legislation gives you the right to object to the processing of your personal data in certain circumstances, and to withdraw your consent to the processing of your personal data where this has been provided, although we may have the right to process your data without your consent in certain circumstances, as set out elsewhere in this policy. You also have the right to access information held about you and for this to be provided in an intelligible form.
You can also ask us to update or amend your personal data if you feel this is inaccurate, remove your personal data from our records entirely and restrict the use of your personal data.
If you make this type of request we may request specific information from you to help us confirm your identity and verify your request. Data Protection Legislation may allow or require us to refuse your request. If we refuse your request we will inform you of the reasons why, subject to any legal or regulatory restrictions.
Retention of personal data
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
